Refund policy

Refund Policy

Every plant purchased from The Bee Hoya includes a guarantee, so you can submit a claim if there is a problem with the plant when it arrives.

Guarantee period
The guarantee is valid from the time the plant departs (according to the ETD) until it reaches its destination, for a maximum of 7 days from departure.

How to submit a claim
1. Record a video while opening the package, and take photos of the plant.
2. Contact us within the guarantee period with your name and order number.
3. Claims without photos or video cannot be accepted.

Compensation
- Plants damaged more than 70%: full claim.
- Plants damaged less than 70%: a discount based on our team's damage assessment.
- Compensation may be given in several ways, such as a direct discount on your next purchase.

Please note that some damage during international shipping can happen. We do our best to make sure every plant arrives safely.